Privacy Policy

SHYC is committed to ensuring that your privacy is protected. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. This privacy policy explains how we use the information we collect about you, and as part of the normal operation of our services you may voluntarily provide us with information about yourself.

This Privacy Policy document explains what happens to any personal data that you provide to us.

Generally, we collect information about you if you create an account, when you email or call us, or from purchases operated or administered by us, and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers.

We collect information when you access the SHYC websites.

You may view and use our websites and apps via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.

When you register or create a SHYC account we collect the following information from you;

Contact details; we will hold contact information you provide to us e.g. name, address, phone number and email address.
Monitor your preferences; we collect information about pages, stock items you like in order to monitor patterns which help to improve our site and offer you a better service.
Website; when you visit we occasionally look at which site you came from and which site you visit when you leave us. We may also collect information about the browser you are using and your IP address.

We may use your information in the following ways and for the following purposes;

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other services that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website or services.
If you have previously purchased goods or services from us we may provide to you details of similar services that you may be interested in.
To monitor and improve our services and websites.
For market research purposes we may contact you as part of market research we are carrying out. You may choose not to participate.
Where you have agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address.

You can opt out of receiving marketing communications and newsletters by opting for the ‘unsubscribe me’ option at the bottom of the email.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated services.

Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Our data is stored on local servers and back up servers with
If you have opted to receive email communication from SHYC, we will store your full name and email address on
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information
In accordance with GDPR you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Policy Update
We occasionally update our policies as required by law.
Please check our ‘Privacy Policy’ page periodically for updates.
All policies are dated and have a version reference number.